Remote Assistance
If you have been asked to provide remote access to your computer by one of our engineers, please follow the instructions below.
If you have not yet reported your issue, please contact us before continuing any further.
If you have been asked to provide remote access to your computer by one of our engineers, please follow the instructions below.
If you have not yet reported your issue, please contact us before continuing any further.
When the download has completed, click its icon (in your browser's downloads list) to launch the support tool.
You will also need to tick the box to accept the TeamViewer end-user licence agreement and continue.
The support tool will display a unique ID; pass this number to the support engineer by replying to their e-mail.